Terms of Service

These Terms of Service ("Terms") govern access to and use of the Allure Connect platform, APIs, and website (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

The Service is intended for business use by organizations that create, deliver, or measure training. It is not directed to individual consumers or children.

You are responsible for the accuracy of your account information, for safeguarding your credentials and API keys, and for all activity in your workspace, including activity by team members and integrations you authorize. Notify us promptly at security@allureconnect.com if you suspect unauthorized access.

You retain all rights to the training packages, course materials, and other content you upload to the Service ("Customer Content"). You grant us a non-exclusive, worldwide license to host, store, process, transmit, and display Customer Content solely as needed to provide the Service — for example, to deliver a course you dispatch to a learning platform, record learner results, and generate the analytics you request.

You are responsible for your Customer Content, including having the rights to upload and distribute it and ensuring it complies with applicable law. We may remove content that violates these Terms or applicable law.

When the Service records training activity — launches, completions, scores, and similar learning records — for learners in your workspace or audiences you distribute to, we process that data on your behalf and under your instructions. You are responsible for having a lawful basis to collect it, for providing any required notices to learners, and for obtaining any required consents (including for minors, where your audience includes them). Our handling of personal data is described in the Privacy Policy.

You agree not to, and not to permit others to:

• •use the Service to violate any law or the rights of others, or to distribute unlawful content;
• •upload malware or content designed to harm learners' systems or other platforms;
• •probe, breach, or circumvent security or usage limits, or access another customer's workspace or data;
• •resell, sublicense, or white-label the Service except as expressly permitted by your plan or a separate agreement with us;
• •use the Service to send spam or unsolicited communications; or
• •interfere with the integrity or performance of the Service, including automated traffic outside documented APIs and rate limits.

Enterprise "unlimited" usage is subject to our Fair Use Policy.

Paid plans are billed in advance on a recurring basis and renew automatically until cancelled. Usage beyond your plan's included allowances (for example, additional launches or storage) may be billed as overage at the rates shown on the pricing page or in your order. Fees are exclusive of taxes, which you are responsible for. Payments are processed by our payment provider; we do not store full card numbers.

You can cancel at any time, effective at the end of the current billing period. Except where required by law, fees are non-refundable. We may change pricing with at least 30 days' notice; changes take effect at your next renewal.

Free sandbox workspaces and trials are provided for evaluation, with limits we may set and adjust. We may suspend or reclaim inactive or abusive sandbox workspaces. Sandbox workspaces are provided "as is" without any availability commitment.

We own the Service, including its software, design, and documentation. These Terms do not transfer any of our intellectual property to you. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

The Service interoperates with third-party platforms you choose to connect — for example, the learning platforms you dispatch courses to, identity providers, and payment services. Those services are governed by their own terms, and we are not responsible for them. Content delivered into a third-party platform is also subject to that platform's policies.

We work to keep the Service available and performant, but unless we have agreed to a written service-level agreement with you, we do not guarantee uninterrupted availability. We may improve or modify the Service over time and will use reasonable efforts to avoid material reductions in core functionality you have paid for; if we discontinue the Service, we will give you reasonable notice and an opportunity to export your data.

Either party may terminate at any time; your termination takes effect at the end of the current billing period. We may suspend or terminate your access if you materially breach these Terms, if your use poses a security or legal risk, or for non-payment, after notice where practicable.

After termination, you have 30 days to export your Customer Content and learning records using the Service's export features or APIs, after which we may delete them, subject to limited retention in backups and as described in the Privacy Policy.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT ANALYTICS, SCORES, OR ESTIMATES PRODUCED BY THE SERVICE ARE SUITABLE AS THE SOLE BASIS FOR EMPLOYMENT, ACCREDITATION, OR COMPLIANCE DECISIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR US $100 IF YOU HAVE PAID NOTHING). THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

You will defend and indemnify us against third-party claims arising from your Customer Content, your use of the Service in violation of these Terms or applicable law, or your failure to obtain required rights or consents from learners, provided we promptly notify you and reasonably cooperate.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules, and disputes will be resolved in the state or federal courts located in Delaware, except where the law of your jurisdiction requires otherwise.

We may update these Terms from time to time. For material changes we will give notice (for example, by email or in-product) at least 30 days before they take effect; continued use after the effective date constitutes acceptance. The "Last updated" date above reflects the latest revision.