Terms of Service

These Terms of Service ("Terms") govern access to and use of the Allure Connect platform, APIs, and website (the "Service"), operated by Vig Solutions LLC, a Florida limited liability company ("Allure", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

These Terms sit alongside the Allure family Terms at allureplatform.com/legal/terms (opens in a new tab). For Allure Connect, these Terms win if the two conflict.

The Service is intended for business use by organizations that create, deliver, or measure training. It is not directed to individual consumers or children.

You are responsible for the accuracy of your account information, for safeguarding your credentials and API keys, and for all activity in your workspace, including activity by team members and integrations you authorize. Notify us promptly at security@allureconnect.com if you suspect unauthorized access.

You retain all rights to the training packages, course materials, and other content you upload to the Service ("Customer Content"). You grant us a non-exclusive, worldwide license to host, store, process, transmit, and display Customer Content solely as needed to provide the Service — for example, to deliver a course you dispatch to a learning platform, record learner results, and generate the analytics you request.

You are responsible for your Customer Content, including having the rights to upload and distribute it and ensuring it complies with applicable law. We may remove content that violates these Terms or applicable law.

When the Service records training activity — launches, completions, scores, and similar learning records — for learners in your workspace or audiences you distribute to, we process that data on your behalf and under your instructions. You are responsible for having a lawful basis to collect it, for providing any required notices to learners, and for obtaining any required consents (including for minors, where your audience includes them). Our handling of personal data is described in the Privacy Policy.

You agree not to, and not to permit others to:

• use the Service to violate any law or the rights of others, or to distribute unlawful content;
• upload malware or content designed to harm learners' systems or other platforms;
• probe, breach, or circumvent security or usage limits, or access another customer's workspace or data;
• resell, sublicense, or white-label the Service except as expressly permitted by your plan or a separate agreement with us;
• use the Service to send spam or unsolicited communications; or
• interfere with the integrity or performance of the Service, including automated traffic outside documented APIs and rate limits.

Enterprise "unlimited" usage is subject to our Fair Use Policy.

Automatic renewal. Paid plans are billed in advance and renew automatically at the end of each billing period (monthly or yearly, as you chose) until you cancel. Each renewal is charged to your saved payment method at the price then in effect for your plan. Before you pay, checkout shows the price, the billing period and that the plan renews. After you subscribe we email you a confirmation with these Terms and how to cancel. For yearly plans we email a reminder at least 30 and no more than 60 days before the renewal date.

Usage. Usage above your plan's allowances is measured as the pricing page defines it and billed monthly in arrears at the rates shown there or in your order. We show usage in the product. Fees are exclusive of taxes, which you are responsible for. Payments are processed by our payment provider; we do not store full card numbers.

Cancelling. You can cancel at any time, online, from billing in your workspace or by emailing info@allureconnect.com. Cancelling stops future renewals; your plan stays active until the end of the period you have paid for. Refunds are set out in section 6.1. We may change pricing with at least 30 days' notice; changes take effect at your next renewal.

• Yearly plans: if you are not satisfied, ask for a full refund within 30 days of your first yearly payment and we will refund it (our 30-day money-back guarantee).
• Monthly plans: you can cancel at any time; cancellation takes effect at the end of the month you have paid for, and we do not refund partial months.
• Renewal payments and usage (overage) charges are not refundable. Prepaid credit and other one-time purchases follow the refund terms shown when you buy them.
• If your order says something different, it applies. Nothing here limits any refund right the law gives you.

To ask for a refund or to cancel, use billing in your workspace or email info@allureconnect.com.

Free sandbox workspaces and trials are provided for evaluation, with limits we may set and adjust. We may suspend or reclaim inactive or abusive sandbox workspaces. Sandbox workspaces are provided "as is" without any availability commitment.

We own the Service, including its software, design, and documentation. These Terms do not transfer any of our intellectual property to you. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

The Service interoperates with third-party platforms you choose to connect — for example, the learning platforms you dispatch courses to, identity providers, and payment services. Those services are governed by their own terms, and we are not responsible for them. Content delivered into a third-party platform is also subject to that platform's policies.

We work to keep the Service available and performant, but unless we have agreed to a written service-level agreement with you, we do not guarantee uninterrupted availability. We may improve or modify the Service over time and will use reasonable efforts to avoid material reductions in core functionality you have paid for; if we discontinue the Service, we will give you reasonable notice and an opportunity to export your data.

Either party may terminate at any time; your termination takes effect at the end of the current billing period. We may suspend or terminate your access if you materially breach these Terms, if your use poses a security or legal risk, or for non-payment, after notice where practicable.

After termination, you have 30 days to export your Customer Content and learning records using the Service's export features or APIs, after which we may delete them, subject to limited retention in backups and as described in the Privacy Policy.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT ANALYTICS, SCORES, OR ESTIMATES PRODUCED BY THE SERVICE ARE SUITABLE AS THE SOLE BASIS FOR EMPLOYMENT, ACCREDITATION, OR COMPLIANCE DECISIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR US $100 IF YOU HAVE PAID NOTHING). THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

You will defend and indemnify us against third-party claims arising from your Customer Content, your use of the Service in violation of these Terms or applicable law, or your failure to obtain required rights or consents from learners, provided we promptly notify you and reasonably cooperate.

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules.

If you have a dispute with us, email info@allureconnect.com first. We will both try in good faith to settle it within 30 days. If it is not settled, it goes only to the state or federal courts located in Orange County, Florida, and both parties agree to those courts' jurisdiction. Either party may instead bring a claim in a small-claims court that has jurisdiction, or seek urgent relief to protect its intellectual property or confidential information in any court. To the extent the law allows, each party brings claims only in its own name, and not as a claimant or class member in a class or representative action. If you are a consumer, nothing in this section removes the protection of mandatory laws where you live.

We may update these Terms from time to time. For material changes we will give notice (for example, by email or in-product) at least 30 days before they take effect; continued use after the effective date constitutes acceptance. The "Last updated" date above reflects the latest revision.

We respond to notices of claimed copyright infringement under the US Digital Millennium Copyright Act. Send notices to legal@allureconnect.com with the subject line "Copyright notice". Include: your physical or electronic signature; the work you say is infringed; where the material is, with enough detail for us to find it; your name, address, phone number and email; a statement that you believe in good faith that the use is not authorized by the owner, its agent or the law; and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner. If we remove material after a notice, we tell the person who posted it, who can send a counter-notice to the same address. We end the accounts of repeat infringers in appropriate cases.

These Terms, with any order form and data processing addendum (DPA), are the whole agreement between us about the Service. If a part cannot be enforced, the rest stays in force. If we do not enforce a right at once, we do not give it up. You may not transfer these Terms without our written consent; we may transfer them to a company that takes over the relevant part of our business, and will tell you if we do. Neither party is responsible for delays caused by events outside its reasonable control. We send notices to the email address on your account; send notices to us at info@allureconnect.com. You must follow US export control and sanctions laws that apply to your use of the Service. DPAs are signed for Vig Solutions LLC by Jonathan Borgwing, Founder.

If you have any questions about these Terms, please contact us:

Vig Solutions LLC, Florida Email: legal@allureconnect.com · general: info@allureconnect.com