Help center
How can we help?
Use Connect help when you need onboarding guidance, documentation routing, runtime troubleshooting, or a clear support escalation path. Start with the workflow, not the symptom: most issues are onboarding and billing, package and runtime behavior, or customer-operation ownership.
Account access
Sign in, create an account, or reset your password. Identity is managed by Clerk; workspace data and API keys live in Convex.
Getting started
Move from account creation to your first credentials, package upload, and validated launch.
Runtime and content issues
Package ingestion, player launches, session commits, and learner activity are the first operational checks when things feel wrong.
Billing and ownership
Use these lanes when the question is plan state, quota posture, onboarding, or commercial ownership rather than SCORM runtime behavior.
Before you contact us
- Include your workspace ID (copy it from the workspace; see workspace navigation), the package or dispatch involved, and what you expected to happen.
- Check the common issues guide and the error codes reference for the message you see.
- Never send API keys, passwords, payment details or private learner information.
Contact support
Email info@allureconnect.com to escalate implementation or operational issues. Support by plan, from the pricing matrix:
Free
Community support.
Starter, Growth, Scale
Email support.
Enterprise
Support terms by agreement.
No response-time commitment is published; Enterprise support terms are agreed in writing.
Check status
Self-reported status, uptime samples and past incidents are on the status page. Dated platform evidence is on Platform proof.
Documentation
Browse implementation guides and contracts.
Customer dashboard
Go directly to the product control plane.
Frequently asked questions
Quick answers about standards, pricing, data and security.